Long before the gig economy, Working Solutions founder Kim Houlne saw the value of on-demand contact center solutions. The company knows how to blend AI-enabled services with personalized care by intelligent agents (IA).
Advancing On-demand Customer Care
Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual business process outsourcing (BPO) solutions. Her company broke ground in 1996 with its forward-thinking model first in the USA, and later expanding into Canada.
In 2023, FlexJobs, a distributed workforce expert, again named Working Solutions among its Top 100 Companies with Remote Jobs, ranking it #2. Based in Dallas, Texas, the company today is one of the world’s largest, customer-care workforces, with 150,000+ virtual agents. Read more.
Kim accrued significant marketing and management experience before starting Working Solutions as a woman-owned business. She held senior marketing management positions in consulting, as well as in financial and insurance industries. They included:
Intuition is as important as a business degree. Thinking one step ahead and having the ability to predict how your clients will respond, or what will happen in your market, are critical to business success.”