Turned an Idea into an Industry…

Long before the gig economy took hold, Kim Houlne, founder of Working Solutions, saw the value of on-demand contact center outsourcing, delivered by remote and independent customer service agents.

Executive Insight: Working Virtually for 24 Years

For CNN, chief executive Kim Houlne of Working Solutions shares her insight for work-from-home success, which is vital today for remote workforces. Read more.

Advancing On-demand Customer Care

Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual contact center solutions. Her company broke ground in 1996 with its home-based agent model in the USA, later expanding into Canada.

FlexJobs, a distributed workforce expert, has named Working Solutions among its Top 100 Companies with Remote Jobs for six years in a row. Based in Dallas, Texas, the company today is one of the world’s largest, customer-care workforces, with 150,000+ agents.

Kim accrued significant marketing and management experience before starting Working Solutions as a woman-owned business. She held senior marketing management positions in consulting, as well as in financial and insurance industries. They included:

Intuition is as important as a business degree. Thinking one step ahead and having the ability to predict how your clients will respond, or what will happen in your market, are critical to business success.

- Kim Houlne



News Worth Knowing

Leading the business for 24 years, Kim Houlne is a well-respected, sought-after industry visionary.

Achieving Industry Leader

Leadership has to be earned every day—with colleagues, clients and their customers, and the business community.

 
What was
Sustaining Customer Service during COVID-19 The deadly virus isn’t going away anytime soon. Because of that, chief executive Kim Houlne believes working virtually is vital.

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Flex Jobs
Promoting Remote Jobs Working Solutions ranks among FlexJobs’ Top 100 Companies—making the Top 10 in 2016, 2017, 2018, 2019 and 2020.
         

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Our Clients
Passion for PerformanceKim Houlne, chief executive of Working Solutions, is featured in the July 2019 Contact Center Pipeline.


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Caring Culture
Complaint Resolutions“96% of unhappy customers don’t complain, however, 91% of those will simply leave and never come back.”
     

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Kim welcomes opportunities to share her industry insight. Contact Us Connect with Kim