Advancing On-demand Customer Care
Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual contact center solutions. Her company broke ground in 1996 with its home-based agent model in the USA, later expanding into Canada.
FlexJobs, a distributed workforce expert, has named Working Solutions among its Top 100 Companies with Remote Jobs. Based in Dallas, Texas, the company today is one of the world’s largest, customer-care workforces, with 110,000+ agents.