Turned an Idea into an Industry…

Long before the gig economy took hold, Kim Houlne, founder of Working Solutions, saw the value of on-demand contact center outsourcing, delivered by remote and independent customer service agents.

Advancing On-demand Customer Care

Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual contact center solutions. Her company broke ground in 1996 with its home-based agent model in the USA, later expanding into Canada.
FlexJobs, a distributed workforce expert, has named Working Solutions among its Top 100 Companies with Remote Jobs. Based in Dallas, Texas, the company today is one of the world’s largest, customer-care workforces, with 110,000+ agents.

Kim accrued significant marketing and management experience before starting Working Solutions as a woman-owned business. She held senior marketing management positions in consulting, as well as in financial and insurance industries. They included:

Intuition is as important as a business degree. Thinking one step ahead and having the ability to predict how your clients will respond, or what will happen in your market, are critical to business success.

- Kim Houlne

News Worth Knowing

Leading the business for 23 years, Kim Houlne is a well-respected, sought-after industry visionary.

Achieving Industry Leader

Leadership has to be earned every day—with colleagues, clients and their customers, and the business community.

What was
What Was – and Still Is It’s funny how words on a page, decades after the fact, can bring it all home about starting a business.

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Flex Jobs
Promoting Remote Jobs Working Solutions ranks among FlexJobs’ Top 100 Companies—making the Top 10 in 2016, 2017 and 2018.

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Our Clients
Fostering EntrepreneurismAt a Chase event, Kim shared the stage with other business founders, discussing what it takes to succeed.

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Caring Culture
Creating a Caring CultureNurturing emotional intelligence in the workplace attracts the best agents and valued clients.

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Kim welcomes opportunities to share her industry insight. Contact Us Connect with Kim