Long before the gig economy, Working Solutions founder Kim Houlne saw the value of on-demand contact center solutions. The company knows how to blend AI-enabled services with personalized care by intelligent agents (IA).
Executive Insight: Elevating Customer Experiences
The Woman Achiever profiles Kim for her business acumen and leadership. Read more.
Advancing On-demand Customer Care
Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual business process outsourcing (BPO) solutions. Her company broke ground in 1996 with its forward-thinking model first in the US, later expanding into Canada and Jamaica.
FlexJobs, a virtual workforce expert, ranked Working Solutions #1 among its Top 100 Companies to Watch for Remote Jobs in 2024. Based in Plano, Texas, the company today is one of the world’s largest customer-service workforces, with 150,000+ professional contact center agents in North America.
At Working Solutions, Women Propel Great Customer Service
Recognizing the contributions of women in business, Working Solutions belongs to the U.S. Women’s Chamber of Commerce. Kim says membership reflects the company’s commitment to and promotion of women, both in senior management and throughout its leadership.
More than 64% of its executives are women. Another 67% are frontline leaders. About 85% of its contact center agents, all independent business professionals, are women, too.
Kim is a well-respected, sought-after BPO visionary whose company set industry standards for secure, remote workers.
Working Solutions is recognized as an outsource partner of the year and customer service outsourcing leader by the Business Intelligence Group.
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HFS Research points to Working Solutions as a proven contact center outsourcer that knows how to recruit, onboard and educate agents who stay.
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Working Solutions chief executive Kim Houlne writes about this growing business environment accelerated by the pandemic.
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